Return & Exchange Policy

📦 Return & Exchange Policy – Saja Brand

At Saja Brand, we strive to provide the best experience for our customers. Therefore, we offer return and exchange options under the following conditions:

🔄 Exchanges

• Customers can request an exchange within 48 hours of receiving the product.
• The item must be in its original condition, unused, and with all original packaging.
• Shipping fees for exchanges are the responsibility of the customer.
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↩️ Returns

• Return requests must be made within 48 hours of receiving the product.
• The item must be unused and in its original packaging.
• Refunds will be processed after the product is received and inspected.
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❌ Non-Returnable / Non-Exchangeable Items

• Products that have been used or damaged by the customer.
• Requests made after the 48-hour period.
• Customized or made-to-order products.
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🚚 Important Notes

• If the customer receives a wrong or defective product, Saja Brand will cover all shipping costs.
• Processing time may take between 2 to 5 business days.